Contact Washington Apple Health (Medicaid)
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Who to contact
Select from the following to get help answering your questions.
- For Apple Health (Medicaid) clients
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- Replacing a ProviderOne Services card
- ProviderOne benefit coverage
- Apple Health Managed Care and enrollment
- Billing complaints
HCA Medical Assistance Customer Service Center (MACSC)
Online: Secure form
Email: askmedicaid@hca.wa.gov
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay- Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant individuals, and single adults)
- Post-eligibility case review or reporting changes
- Apple Health for Kids premium payment (CHIP)
- Requesting an appeal for Apple Health programs
HCA Medicaid Eligibility Determination Services (MEDS)
(MAGI Medicaid program)Online: Secure form
Email: askmagi@hca.wa.gov
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: www.wahealthplanfinder.org
TRS: 711 through Washington RelayMailing address:
PO Box 45531
Olympia WA 98504- Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
- Requesting an appeal for Classic Medicaid
DSHS Customer Service Contact Center
(Classic Medicaid Program)Phone: 1-877-501-2233
TRS: 711 through Washington Relay
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Online: washingtonconnection.org - For behavioral health clients
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I need help with ...
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- Apple Health behavioral health
- Non-Apple Health behavioral health
- Mental health
- Substance use
- Recovery support
- Peer support
- Employment support
- Housing support
- Prevention
Washington Recovery Help Line
Phone: 1-866-789-1511Division of Behavioral Health and Recovery
Phone: 1-360-725-1500 - For suspected Medicaid fraud
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Reporting Medicaid fraud
Recipient fraud
Email: WAHEligibilityFraud@hca.wa.gov
Phone: 1-360-725-0934Provider fraud
Email: HotTips@hca.wa.gov
Phone: 1-833-794-2345 (toll free) -