ADA accessibility

The Washington State Health Care Authority (HCA) provides whole-person care—integrating physical health and behavioral health services for better results and healthier residents.

Increasing access for all

HCA is committed to making sure everyone is able to access the services and programs we provide. Our efforts to increase accessibility include:

Requesting an accommodation or contacting the ADA coordinator

How to contact

If you believe that HCA has failed to provide these services or discriminated in another way, you can file a grievance with:

Compliance officer (ADA/nondiscrimination coordinator)
Enterprise Risk Management Office, Health Care Authority
PO Box 42704 Olympia WA 98504-2704
Phone: 1-855-682-0787
Fax: 360-507-9234
Email: HCA compliance

How to file a grievance

You can file a grievance online (written or ASL videos accepted), in person, or by mail, fax, or email. If you need help filing a grievance, the compliance officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available on the Office for Civil Rights website.

Providing language access

Language assistance services are available to HCA customers free of charge. This includes:

  • Bilingual employees
  • Over-the-phone and in-person interpreters for communicating with HCA
  • In-person spoken and sign language interpreters when attending a health care appointment
  • Assisted listening devices
  • Materials available in large print and braille, and translation of printed materials

Find what you need

Creating an accessible website

For digital materials (electronic information), HCA follows the Worldwide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG 2.1 Levels A, AA). We monitor our compliance on a regular basis.

If something on this site is not working, or does not comply with WCAG 2.1, please contact the information technology accessibility coordinator.

Digital Accessibility Project

As a part of HCA's commitment to providing access for all, this project expands accessibility compliance efforts across the agency. 

Web Accessibility Transition Plan

Our Web Accessibility Transition Plan guides us as we continually improve our compliance with WCAG 2.1 standards in:

  • HTML code
  • Webpage content
  • Conventional electronic documents (PDF, Word, Excel, and PowerPoint)
Creating accessible employment

HCA is committed to providing equal opportunities for employment. Employees with disabilities are fully supported at HCA. An employee may request and receive reasonable accommodation in all aspects of employment, including but not limited to: application, hiring, advancement, discharge, compensation, training, and other terms, conditions, and privileges of employment.

What if I need accessibility services to do my job, or to apply for a job at HCA?

Job announcements are located on the HCA Careers webpage. If you need assistance to complete the application process, contact the HCA human resources office:

Read about how HCA goes 'above and beyond' for employees with disabilities.

Building accessibility

Our Cherry Street Plaza building is fully accessible:

  • The entrances and routes are accessible for wheelchairs and scooters.
  • Parking areas include accessible parking spaces.
  • Restrooms are accessible.

If you plan to visit HCA for a public meeting or appointment, please contact the meeting organizer in advance to arrange for a reasonable accommodation.

Contact

Request for accommodations
Phone: 1-855-682-0787 (toll free)
TRS: 711