Contact Washington Apple Health (Medicaid)

Who to contact

Select from the following to get help answering your questions.

For Apple Health (Medicaid) clients

I need help with ...

Contact ...

  • Replacing a ProviderOne Services card
  • ProviderOne benefit coverage
  • Apple Health Managed Care and enrollment
  • Billing complaints

HCA Medical Assistance Customer Service Center (MACSC)

Online: Secure form
Email: Ask Medicaid
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay

  • Eligibility for families, children, pregnant individuals, and individual adults
  • Post-eligibility case review or reporting changes
  • Apple Health for Kids premium payment (also called CHIP)
  • Requesting an administrative hearing (appeal)
  • Reconsideration of recent denial

HCA Medicaid Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Online: Secure form
Email: Ask MAGI
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: www.wahealthplanfinder.org
TRS: 711 through Washington Relay

Mailing address:
PO Box 45531
Olympia WA 98504

  • Applying for Apple Health for families, children, pregnant individuals, and individual adults

Washington Healthplanfinder

Phone: 1-855-923-4633
TTY: 1-855-627-9604
Business hours:

  • January 16 - October 31: Monday - Friday 7:30 a.m. to 5:30 p.m.
  • November 1 - January 15 (Open Enrollment): Monday - Friday 7:30 a.m. to 7 p.m.

Online: Washington Healthplanfinder
Upload documents in your Washington Healthplanfinder account.

  • Choosing an Apple Health managed care plan to best fit my family's needs

Washington Health Benefit Exchange

Find support: Connect with an insurance broker and navigator near you

  • Applying for Classic Medicaid (individuals who are age 65 or older have blindness or a disability) or Medicare Savings Program
  • Requesting an appeal for Classic Medicaid

DSHS Customer Service Contact Center
(Classic Medicaid Program)

Phone: 1-877-501-2233
TRS: 711 through Washington Relay
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Phone hours: Monday - Friday 9 a.m. to 5 p.m.
Online: washingtonconnection.org

  • Applying for long-term services and supports including:
    • In-home long-term care services assisted living facility/adult family home
    • Nursing home
    • Hospice
    • Apple Health for Workers with Disabilities (HWD)
    • Tailored Supports for Older Adults (TSOA)

DSHS Home and Community Based Service

Phone: 360-725-2300
TRS: 711 through Washington Relay
Business hours: Monday – Friday, 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Online: Washington Connection

Learn more on the DSHS resources webpage.

  • Applying for services and programs with the Developmental Disabilities Administration (DDA) including:
    • Community residential services for adults and children
    • Residential habilitation centers
    • Nursing services
    • Child development services
    • Employment and day programs
    • Community engagement
    • Respite and stabilization services

DSHS Developmental Disabilities Administration (DDA)

Find a DDA office near you.

Phone: 1-855-873-0642
TRS: 711 through Washington Relay
Business hours: Monday – Friday, 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Online: Washington Connection

Learn more about the Developmental Disabilities Administration Services and Programs

For behavioral health clients

I need help with ...

Contact ...

  • Apple Health behavioral health
  • Non-Apple Health behavioral health
  • Mental health
  • Substance use
  • Recovery support
  • Peer support
  • Employment support
  • Housing support
  • Prevention

Washington Recovery Help Line
Phone:
1-866-789-1511

Division of Behavioral Health and Recovery
Phone:
1-360-725-1500

For suspected Medicaid fraud

I need help with ...

Contact ...

  • Reporting Medicaid fraud

Recipient fraud
Email:
 Washington Eligibility Fraud
Phone: 1-360-725-0934
Fax: 360-763-4716
Mailing address:
Health Care Authority
Attention: DAIO
P.O. Box 45503
Olympia, WA 98504-5534

Provider fraud
Email:
Hot Tips
Phone: 1-833-794-2345 (toll free)

Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Mailing address

PO Box 45531
Olympia WA 98504