On Thursday, April 17 from 11:30 a.m. to 3 p.m., the Apple Health (Medicaid) customer service phone lines will be down. We apologize for any inconvenience! View other ways to contact Apple Health.
Find information about having both Apple Health (Medicaid) coverage and private health insurance.
Yes, it's okay to have Apple Health (Medicaid) and private health insurance.
It's important that you tell us if you have other health insurance, because your health plan may be responsible for paying all or part of your medical bills. When you tell us about your private health insurance, it will help your provider to be paid quickly and accurately.
To tell us about your insurance or report a change,
If you pay for your health insurance, we might be able to help you with the cost. You may apply using the application for Premium Payment Program.
Do you need help finding a doctor or have a question about your health coverage?
Since private health insurance policies have copay and/or deductible requirements, Apple Health or your managed care plan may cover these out-of-pocket expenses for you.
Make sure you go to doctors who can bill both your private insurance and Apple Health (Medicaid) or your managed care plan.
Your insurance company can help you find doctors and providers in your area. Once you have found providers in your private insurance’s network, you can ask providers if they accept Apple Health or Apple Health Managed Care.
Some services not covered by private insurance may be covered by Apple Health or your managed care plan.
Yes, you will have to pay if the service is not covered. Your provider should make you aware of this before you receive the service.
You should not receive a bill for an Apple Health covered service. If you are billed, call us right away. If enrolled in a managed care plan, contact the plan right away.
Contact your managed care plan and inform the plan regarding any changes. If you are not enrolled in a managed care plan, call us. It is important to let us know about any changes to your insurance coverage.
Contact Apple Health and inform us of any changes to your private dental insurance coverage. Clients who lose or misplace ProviderOne cards can find out how to get a new one at Replace my services card.
Phone: 1-800-562-3022
Online: Secure web portal