Language access
In alignment with the Health Care Authority's (HCA) commitment to increasing health equity and overall health outcomes, language assistance services are available to customers free of charge and include direct services by bilingual employees, interpreter services, and translation of printed materials.
This page provides information on who to contact and how to access interpreter and translation services when working with HCA.
On this page
Do you feel that HCA has failed to provide these services or discriminated in another way?
Interpreter services for Apple Health
HCA's Interpreter Services Program assists Apple Health clients and providers in accessing spoken and sign language interpreters for health care appointments. Providers are responsible for requesting interpreters.
To learn more about Apple Health interpreter services, visit:
Translation services for Apple Health
Language assistance services, including interpreters and translation of printed materials, are available free of charge to all Apple Health clients.
Who to contact
If you don't see the materials in the language the individual needs, you can get help or, if necessary, request the document be translated. Call HCA at 1-800-562-3022.
HCA language access statement
Language assistance services, including interpreters and translation of printed materials, are available free of charge. Call 1-800-562-3022 (TRS: 711).
View the print version of the HCA language access statement (includes English and 19 supported languages).
Translation and interpreter services for public and school employees
Language assistance services, including interpreters and translation of printed materials, are available free of charge to PEBB, SEBB, and UMP members.
Who to contact
- Employees: Contact your payroll or benefits office.
- PEBB retirees, PEBB and SEBB Continuation Coverage members: Call 1-800-200-1004 (TRS: 711).
PEBB, SEBB, and UMP language access statement
Language assistance services, including interpreters and translation of printed materials, are available free of charge. Employees: Contact your payroll or benefits office. PEBB Retirees, PEBB and SEBB Continuation Coverage members: Call the Health Care Authority at 1-800-200-1004 (TRS: 711).
View the print version of the PEBB, SEBB, and UMP language access statement (includes English and 19 supported languages).
Resources, webinars, and presentations
- Language Access and Interpreter Services Programs - June 2024 | View the webinar | Presentation slides