Transportation services (nonemergency)

Transportation services (nonemergency)

Health Care Authority (HCA) covers nonemergency transportation for eligible clients to and from covered health care services through transportation brokers. The brokers schedule the transportation for qualifying clients. Currently, eligible clients are those in Apple Health (Medicaid and CHIP) and other state-funded medical assistance programs that include a transportation benefit. Transportation may be approved for individuals that do not have transportation for health care appointments.

The most common types of transportation available include: public bus, taxi, wheelchair van, airplane, gas vouchers, ferry tickets, and reimbursement for vehicle mileage.

Eligibility Requirements

To qualify for transportation assistance you must:

• Have a current ProviderOne services card.
• Have no other way to reach your health care appointment.
• Ensure that the appointment is covered by your Apple Health program.

Requesting transportation assistance

Contact the transportation broker for your county. The transportation broker will arrange transportation that is most appropriate for you. Transportation to health care providers that are outside of your local community will need approval from the transportation broker.

Be sure you have the following information available when requesting transportation services:

• Your ProviderOne services card
• Your complete pick-up address
• The name and phone number of your health care provider
• Exact appointment date and time
• The type of health care appointment (i.e. dialysis, OB, dental, etc.)
• Your return time, if known

We recommend that you contact the transportation broker at least 7-14 days before of your health care appointment. If you request transportation less than two business days before your appointment, the transportation broker may not be able to schedule transportation for you.

Transportation broker directory