Individuals can report changes:
- Log into their Healthplanfinder account, under Quick Links, select "Report a Change in Income or Household," and follow the prompts to report the change.
- Call the Healthplanfinder Customer Support Center (HPF CSC) at 855-923-4633. The HPF CSC worker will go into the client's HPF account to enter the changes.
- Call the HCA Medical Eligibility Determination Services (MEDS) at 800-562-3022.
- By mail to P.O. Box 946, Olympia, WA 98507.
- By fax to 360-841-7620
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Individuals can report changes:
- Report the change in Washington Connection, either by logging into their account or clicking on the "Report a Change" link and following the prompts.
- Call the Community Service Division Customer Service Center at 877-501-2233.
- By mail to DSHS, CSD-Customer Service Center, P.O. Box 11699, Tacoma, WA 98411-6699.
- By fax to 888-338-7410.
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Taking action on changes:
- When information about someone's circumstances becomes known: determine the impact on the person's benefits. This may include contacting them, contacting other parties, or asking for proof of their circumstances.
- Individual Reports: Take action based on changes the person reports by entering the changes into the Healthplanfinder.
- Third Party Reports: If we receive information from a third party, follow-up to decide how the information affects the person's/household's health care coverage. This may include contacting the person, contacting other parties, or asking for proof of their circumstances under WAC 182-503-0050 Verification Requirements for Apple Health.
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Taking action on changes:
- When information about someone's circumstances becomes known: determine the impact on the person's benefits. This may include contacting them, contacting other parties, or asking for proof of their circumstances.
- Individual Reports: Take action based on changes the person reports by entering the changes into the Healthplanfinder.
- Third Party Reports: If we receive information from a third party, follow-up to decide how the information affects the person's/household's health care coverage. This may include contacting the person, contacting other parties, or asking for proof of their circumstances under WAC 182-503-0050 Verification Requirements for Apple Health.
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When a change happens:
- The date of the change is normally the date a change occurs, such as when someone gets married, a newborn comes home from the hospital, someone moves to a new home.
- However, the date of a change in income is the date someone receives the newly reported income, such as a first paycheck that reflects a wage increase or a first paycheck for a new job.
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When a change happens:
- The date of the change is normally the date a change occurs, such as when someone gets married, a newborn comes home from the hospital, someone moves to a new home.
- However, the date of a change in income is the date someone receives the newly reported income, such as a first paycheck that reflects a wage increase or a first paycheck for a new job.
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Effect of a reported change:
- If a reported change results in a change in coverage, the change takes place on the first of the month following the month in which the change is reported, after advance and adequate notice has been given.
- Unlike in ACES, Healthplanfinder does not have the functionality to enter a change into a specific month. If an individual reports a change early, the worker should keep in mind that the change should not be entered into Healthplanfinder before the month in which the change takes place.
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Effect of a reported change:
- If a reported change results in a change in coverage, the change takes place on the first of the month following the month in which the change is reported, after advance and adequate notice has been given.
- In ACES, the worker can enter a change in the month that the change is reported to take place, including a future month.
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Changes reported via Apple Health medical application, renewal or redetermination:
- The worker can use an application or renewal at any time to update the certification period.
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AU member moves out of Washington State:
- Individuals must be residents of the state in order to be eligible for health care coverage under any Apple Health programs.
- If one or more members of the household (but not the entire household) leave the state, they may still be eligible for Apple Health. Refer to WAC 182-503-0520 Residency Requirements, to determine eligibility for the people who left the state.
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