Individuals enrolled in Apple Health (Medicaid), Public Employees Benefits Board, and School Employees Benefits Board coverage - and those accessing behavioral health services - will not experience a disruption in care due to the federal government shutdown. In addition, health care providers will continue to be paid for the services they provide. We will continue to monitor the situation closely and share updates if anything changes.
Find information for social services providers—unique ProviderOne users who contract with the Department of Social and Health Services (DSHS) and have their own authorization and claims submission processes.
Nonmedical social service providers:
If the above information is true, this page is for you!
Social service and medical providers:
If the above information is true, this page is for you!
IPs are caregivers who provide certain types of services in a client's home and community such as in-home personal care and respite services.
To become an IP, apply with Consumer Direct Care Network Washington (CDWA).
To verify your wages:
The following billing guides provide step-by-step instructions on how to view social service authorizations, how to submit and adjust claims, and how to view payments. The purpose of the guides is to help social service providers and billing staff understand the processes of ensuring clients are eligible for services and to receive timely and accurate payments for covered services.
Need assistance with ProviderOne or the claim submission process?
Contact HCA’s Medical Assistance Customer Service Center (MACSC) online or at 1-800-562-3022.
Subscribe to the ProviderOne for social services mailing list to receive our monthly newsletter and to get the latest ProviderOne updates impacting DSHS social services providers. DSHS social services providers are also encouraged to sign up for other DSHS alerts and HCA alerts that may impact your business.
For all social services questions
View the HCA or DSHS contact list or submit online form
