How do I access ProviderOne?

What is ProviderOne Security?

ProviderOne Security are processes designed to protect unauthorized access to the ProviderOne payment system. The ProviderOne Security team administers and supports access to the ProviderOne payment system.

I’m new. How do I get access to ProviderOne?

Once you are approved as a Medicaid provider, you will receive a welcome letter and a copy of the ProviderOne User Access Request form via U.S. mail. Contact information and instructions are listed on the form.

ProviderOne Security assigns confidential login credentials to the person named on the form as the provider system administrator. The login credentials will be sent in two separate emails to the individual email address listed on the ProviderOne User Access Request form.

Once the system administrator receives their credentials, they log into ProviderOne to set up other users.

Are there instructions for setting up users?

Yes. Our step-by-step tutorial, Creating Users and Adding profiles to User Accounts, will guide you through the process.

How do I unlock my account?

To unlock your ProviderOne account, go to the ProviderOne login page. Under the login button:

• Click "To Unlock Account and Reset Password, Click here."
• You will be required to correctly answer the password reset questions, listed below, before a temporary password will be sent to the email address in your user file.
  Security questions are:
  • Secret Question (case sensitive)
  • Date of Birth (mm/dd/yyyy)
  • Last Name (case sensitive)
• If you get an error message saying your security questions are incorrect, contact your organization’s system administrator for verification. If you are a system administrator, email the ProviderOne Security team.
• If you are the sole system administrator of a domain, ProviderOne Security can assist with unlocking your account or resetting a password. If there are additional system administrators within your organization, you will be referred to them for assistance.

I am replacing an existing system administrator. What do I do?

Any acting system administrator should be able to add the EXT Provider System Administrator profile to an existing user, or create a new user account with the administrator profile. If the previous administrator is no longer with the organization, please submit the ProviderOne User Access Request form and a letter on your organization’s letterhead.

• The letter must state that the current system administrator (with their name) should no longer have access to ProviderOne.
• The letter must be signed by an office manager or provider that is not the same person requesting access.
• Contact information and instructions are listed on the form.

ProviderOne Security will expire the previous system administrator's access and assign confidential login credentials to the person named on the form as the new system administrator. The login credentials will be sent in two separate emails to the individual email address listed on the ProviderOne User Access Request form.