Suspension of programs at Columbia River Mental Health Services
Notice of changes in services
We’d like to share an important and optimistic update following our previous communication about Columbia River Mental Health Services (CRMHS). While CRMHS has made the decision not to reopen their Hazel Dell and Options (Esther Street) sites, there is encouraging news: they have begun gradually reinstating several of the outpatient services that were previously paused. These services, including those once offered at Hazel Dell and Options, are now being reintroduced at the Battle Ground and Vancouver (Main) locations—ensuring continued support for the community in new and accessible ways.
For complete information on the status of services provided by CRMHS, please visit their website.
Resources
We understand these changes present challenges for the community. To assist clients and providers during this transition, we have gathered information and resources to ensure clients continue to receive the care and support they need.
Information for Clients
Apple Health coverage with a managed care plan
If you are impacted by this change in services, the Health Care Authority (HCA) encourages you to contact your Apple Health managed care organization to arrange your care.
Apple Health coverage without a managed care plan
If you are on Apple Health and you do not have a managed care plan (also called fee-for-service), contact the Apple Health Customer Service Center at 1-800-562-3022.
Other insurance
If you have another insurance provider, call the phone number on the back of your insurance card. They may be able to help you find a new provider in your area.
Crisis services
If you are experiencing a mental health crisis, call or text 988 or the regional crisis line at 800-626-8137 to speak with a trained crisis counselor. Crisis counselors are available 24/7 to support you.
You can also contact the Washington Recovery Help Line at 866-789-1511 to speak with someone who will help you find local treatment resources for behavioral health services. You can also access their website to find a treatment location near you.
Information for Providers
Apple Health coverage with a managed care plan
HCA encourages impacted providers to support affected clients as capacity allows. Providers are also encouraged to contact the client’s Apple Health managed care organization to identify referral options for continued care.
Apple Health coverage without a managed care plan
Providers for clients on Apple Health coverage without a managed care plan (also called fee-for-service) may contact the Apple Health Customer Service Center at 1-800-562-3022.
Other insurance
Providers for clients with another insurance provider may contact the customer support number on the back of their insurance card.
Washington Partnership Access Line (PAL)
Primary care providers can contact the Washington Partnership Access Line at 1-866-599-7257. This line is operated by Seattle Children’s Hospital and supports primary care providers with questions about children’s mental health care such as diagnostic clarification, medication adjustment, or treatment planning
Frequently asked questions
What does a pause in service mean?
A pause in service means those services are temporarily not operational while the provider evaluates and makes decisions about next steps.
Are there other places clients can receive care?
Yes, community providers are working to support access and continuity of care for impacted clients while CRMHS determines the details of the phase in approach. Clients are being contacted to assist with coordination. As outlined in the announcement, clients can contact their Managed Care Organization (MCO), Behavioral Health - Administrative Services Organization (BH-ASO), or other insurance provider to help arrange care.
What happens if CRMHS pauses additional services?
State and local partners are working with CRMHS and local providers to stay informed of the situation and to create a contingency plan to support access in the event additional services are impacted. HCA will continue to post updated announcements on this page as changes occur. As outlined in the announcement, clients can contact their MCO, BH-ASO, or other insurance provider for help arranging care.
How will medical records be handled?
CRMHS reports client records remain accessible to CRMHS. Records may be transferred to a client’s new provider with appropriate consent.
What help is available for clients experiencing transportation difficulties?
Clients can reach out to the transportation broker that serves their county. The majority of CRMHS clients live in Clark County and will need to contact Community in Motion at 1-800-752-9422 (option 1) for assistance with transportation.
Clients who live outside of Clark County can visit the Transportation services (nonemergency) webpage to find their transportation broker’s contact information. Support from the transportation broker may include resources such as bus passes, or if medically necessary, wheelchair assistance.