It's the holiday season!
We've put together information on upcoming office closures, phone lines, help lines, and resources for urgent and emergency care.
Wishing you a healthy, joyful, and safe holiday season.
HCA holiday hours
Our offices will be closed:
- Wednesday, December 25, 2024
- Wednesday, January 1, 2025
Phone lines
Apple Health (Medicaid)
All Apple Health customer service centers will be closed:
- Wednesday, December 25, 2024
- Wednesday, January 1, 2025.
These include:
- HCA Medical Assistance Customer Service Center (MACSC)
- Department of Social and Health Services (DSHS) Customer Service Contact Center
- Washington Health Benefit Exchange (HBE) Customer Support Center
Providers, do you need to submit claims?
Due to the holidays, there may be a shift to the deadline for submitting claims for processing. Check the ProviderOne Discovery Log for more information.
PEBB retirees and PEBB / SEBB Continuation Coverage members
Customer Service will be closed on:
- Wednesday, December 25, 2024
- Wednesday, January 1, 2025
Behavioral health services
All crisis phone lines are open during the holidays.
- If there is an emergency: Call 911
- For 24-hour suicide prevention or a mental health crisis: Call or text 988
- Washington Recovery Help Line: 1-866-789-1511 (open 24/7)
- Crisis text line: 741741
- Find: Mental health crisis lines by county
For Public Employees Benefits Board (PEBB) Program and School Employees Benefits Board (SEBB) Program members, contact your medical plan.
Emergency services
Emergency care
- Call 911 or go to the nearest place where emergency providers can help as soon as possible.
- Apple Health clients: You or someone you know must call your primary care provider (PCP) or your health plan to report the emergency.
Urgent care
- Go to an urgent care center that contracts with your health plan, or call your PCP or the nurse advice line. You should be able to visit with your PCP or other provider within 24 hours.