Who to contact
Select from the following to get help answering your questions.
- For Apple Health (Medicaid) clients
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I need help with ...
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Contact ...
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- Replacing a ProviderOne Services card
- ProviderOne benefit coverage
- Apple Health Managed Care and enrollment
- Billing complaints
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HCA Medical Assistance Customer Service Center (MACSC)
Online: Secure form
Email: Ask Medicaid
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay
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- Eligibility for families, children, pregnant individuals, and individual adults
- Post-eligibility case review or reporting changes
- Apple Health for Kids premium payment (also called CHIP)
- Requesting an administrative hearing (appeal)
- Reconsideration of recent denial
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HCA Medicaid Eligibility Determination Services (MEDS)
(MAGI Medicaid program)
Online: Secure form
Email: Ask MAGI
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: www.wahealthplanfinder.org
TRS: 711 through Washington Relay
Mailing address:
PO Box 45531
Olympia WA 98504
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- Applying for Apple Health for families, children, pregnant individuals, and individual adults
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Washington Healthplanfinder
Phone: 1-855-923-4633
TTY: 1-855-627-9604
Business hours (subject to change due to customer needs and holidays):
- October 31, 2024: Closed (Washington Healthplanfinder will be offline)
- November 1, 2024 - January 31, 2025 (Open Enrollment): Monday - Friday 7:30 a.m. to 7 p.m.
- February 1 - October 30 2025: Monday - Friday 7:30 a.m. to 5:30 p.m.
Online: Washington Healthplanfinder
Upload documents in your Washington Healthplanfinder account.
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- Choosing an Apple Health managed care plan to best fit my family's needs
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Washington Health Benefit Exchange
Find support: Connect with an insurance broker and navigator near you
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- Applying for Classic Medicaid (individuals who are age 65 or older have blindness or a disability) or Medicare Savings Program
- Requesting an appeal for Classic Medicaid
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DSHS Customer Service Contact Center
(Classic Medicaid Program)
Phone: 1-877-501-2233
TRS: 711 through Washington Relay
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Phone hours: Monday - Friday 9 a.m. to 5 p.m.
Online: washingtonconnection.org
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- Applying for long-term services and supports including:
- In-home long-term care services assisted living facility/adult family home
- Nursing home
- Hospice
- Apple Health for Workers with Disabilities (HWD)
- Tailored Supports for Older Adults (TSOA)
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DSHS Home and Community Based Service
Phone: 360-725-2300
TRS: 711 through Washington Relay
Business hours: Monday – Friday, 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Online: Washington Connection
Learn more on the DSHS resources webpage.
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- Applying for services and programs with the Developmental Disabilities Administration (DDA) including:
- Community residential services for adults and children
- Residential habilitation centers
- Nursing services
- Child development services
- Employment and day programs
- Community engagement
- Respite and stabilization services
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DSHS Developmental Disabilities Administration (DDA)
Find a DDA office near you.
Phone: 1-855-873-0642
TRS: 711 through Washington Relay
Business hours: Monday – Friday, 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Online: Washington Connection
Learn more about the Developmental Disabilities Administration Services and Programs
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- For behavioral health clients
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I need help with ...
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Contact ...
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- Apple Health behavioral health
- Non-Apple Health behavioral health
- Mental health
- Substance use
- Recovery support
- Peer support
- Employment support
- Housing support
- Prevention
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Washington Recovery Help Line
Phone: 1-866-789-1511
Division of Behavioral Health and Recovery
Phone: 1-360-725-1500
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- For suspected Medicaid fraud
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I need help with ...
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Contact ...
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Recipient fraud
Email: Washington Eligibility Fraud
Phone: 1-360-725-0934
Fax: 360-763-4716
Mailing address:
Health Care Authority
Attention: DAIO
P.O. Box 45503
Olympia, WA 98504-5534
Provider fraud
Email: Hot Tips
Phone: 1-833-794-2345 (toll free)
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Visit our office
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501
Mailing address
PO Box 45531
Olympia WA 98504