Apple Health customer service phone lines down today.
The Apple Health customer service phone lines will be down today from 9 to 10:30 a.m. We apologize for any inconvenience! View other ways to contact Apple Health.
The Apple Health customer service phone lines will be down today from 9 to 10:30 a.m. We apologize for any inconvenience! View other ways to contact Apple Health.
In partnership with local organizations, HCA's Infant Early Childhood Mental Health (IECMH) team conducted a tour to visit mental health providers and community partners in each region of the state in the summer of 2023. The tour included provider listening sessions with Apple Health mental health providers and community networking events to connect local organizations who support families of young children eligible for Apple Health.
In February 2024, HCA published a report on the findings of the IECMH Statewide Tour. Through the listening sessions, providers elevated seven core themes:
Within these core themes, providers shared both best practices and challenges, many of which are supported by the broader evidence base. These were used to inform the development of HCA’s IECMH priorities and next steps HCA is committed to taking.
Apple Health (Medicaid) contracting and billing is a complex process in general, and services for infant-early childhood mental health (IECMH) treatment, a newer concept for care, can feel even more complex. Feedback from providers, like that outlined in the recent Mental Health Assessment for Young Children (MHAYC) Implementation report, has called attention to the need for additional supports.
HCA hosted ten provider listening sessions to hear from Apple Health providers about their experiences with mental health services for families of infants and young children, including mental health assessments for young children.
Key topics for listening sessions included:
Please see our guiding questions and our core slide deck for more information about the questions asked during the listening sessions.
Following provider listening session, HCA and partners hosted informal community networking events for local organizations that support families of young children.
These networking events offered a space to learn about available resources and connect with partners in their communities.
HCA is deeply appreciative of the many community organizations who are partnering with us to host, coordinate, facilitate, and market these events. In particular, we are grateful to the following organizations:
Christine Cole, LCSW, IMH-E®
Infant and early childhood mental health program manager
Kimberly "Kiki" Fabian, M. Ed
Infant and early childhood mental health systems analyst