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Washington Apple Health (Medicaid) clients are entitled to language access services during health care appointments. We are committed to ensuring you receive these services from qualified interpreters.
Do you have language access or ADA questions or need to file a complaint?
As an Apple Health client, you have a right to receive accessible services from your health care provider. According to federal laws like Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA), your provider is required to offer language assistance, including spoken and sign language support.
If your provider refuses to provide language access services, it can be considered discrimination. Learn more about nondiscrimination.
Let your health care provider know you need an interpreter when you schedule your appointment. Your health care provider will reach out to Health Care Authority's (HCA) interpreter services contractors to schedule an interpreter. All interpreter services are provided through an HCA-approved vendor. You don't need to take any additional action.
HCA uses UniversalLanguage Services to coordinate spoken language in-person, over-the-phone (OPI), and video remote interpreting (VRI) requests. Let your provider know if you need an interpreter for your appointment. Your provider is responsible for requesting an interpreter for your health care appointments.
If you have questions, visit the HCA Interpreter services (providers) webpage.
HCA uses the State's Master Contract to schedule sign language interpreters. This contract allows virtual interpretation. If you need an interpreter for your appointment, you may continue to schedule appointments as needed. Your provider is responsible for requesting an in-person or virtual (for telehealth) interpreter based on the type of appointment you have.
You can give your provider the Preferred Sign Language Interpreter List form, to help them understand your communication needs when requesting an interpreter.
Providers need to request an interpreter through HCA's interpreter services program. They can visit the interpreter services webpage for providers or contact HCA's interpreter services for help.
Email: askmedicaid@hca.wa.gov