Webinars

The presentations below are from past webinars and training sessions. They act as supporting tools for the ProviderOne Billing and Resource Guide and the hospital and professional billing guides.

For Tribal billing presentations, please visit the Tribal meetings and consultations page.

Training for provider staff

We offer several training presentations your staff can use to get up and running in the ProviderOne portal. They are complete overviews of navigating the portal, verifying eligibility, submitting direct data entry claims, and other useful information about the Medicaid program.

• Medical provider workshop
• Dental provider workshop
• How to resubmit a paper claim using ProviderOne 

For providers using direct data entry, we offer training videos on claim submission and troubleshooting.

• Using DDE to correct an EDI crossover claim submitted as TPL
• Direct data entry for dental claim submission
• Direct data entry for professional claim submission

Mental incapacity evaluation (MIE) and medical record company (MRC) providers

For providers submitting claims for MIE services:

• Medicaid 101 for MIE providers
• Medicaid 101 for MRC providers

Submitting institutional claims

For providers submitting institutional claims for clients with Washington Apple Health (Medicaid), who also have Medicare or primary insurance through a commercial carrier:

• Direct Data Entry of an institutional claim

Billing a Medicaid client

This webinar describes when a provider may bill an Apple Health (Medicaid) client for health care services:

• Presentation / provider guidance (billing a Medicaid client)
• Frequently asked questions

Enrolling pharmacists into ProviderOne

These are step-by-step instructions for enrolling pharmacists into ProviderOne:

• Enroll a pharmacist

Nursing home providers

• Presentation / provider guidance (nursing homes)

Prior authorization

Learn how to submit prior authorization requests using the direct data entry feature in ProviderOne:

• DDE authorization submission for medical providers
• DDE authorization submission for dental providers
• DDE authorization submission for DME providers

Learn how to submit prior authorization requests using the General Information for Authorization form 13-835:

• Presentation / provider guidance (prior authorization)

Note: The prior authorization process for physical medicine and rehabilitation (PM&R), long-term acute care (LTAC), inpatient psychiatric, and ambulance providers has not changed.