Help with Benefits 24/7

What can I do in Benefits 24/7?

Use Benefits 24/7 to enroll in coverage, verify your dependents, attest to premium surcharges, make changes due to a life event, view your coverage elections, make open enrollment changes, apply for continuation coverage or PEBB retiree insurance coverage, and defer retiree insurance coverage.

How do I change my address?

• Employees: Contact your payroll or benefits office.
• Retirees and continuation coverage subscribers: Send us a secure message or call 1-800-200-1004 (TRS: 711).

Get started

Use these steps to set up your Benefits 24/7 account.

Things to know before you register

• It is best to access Benefits 24/7 through our link and do not go directly to SAW. It is not available to select from the list of services in SAW.
• You will need a SecureAccess Washington (SAW) account. If you already have a SAW account, you do not need a new one.
• Google Chrome is the preferred browser. (Edge, Firefox, and Safari also work.)
• If you are already enrolled in PEBB or SEBB benefits, you will be able to view enrollment for yourself and your enrolled dependents. You do not need to make updates unless you are reporting a change.
• School employees: You will use the same log in information you have for SEBB My Account to access Benefits 24/7.

Create a SecureAccess Washington (SAW) account

1. Visit Benefits 24/7 and click the green "Log into Benefits 24/7" button under "Subscriber/Benefits administrator." You will be directed to SecureAccess Washington (SAW).
2. Click "Sign up."
3. Enter your:
   • Name
   • Personal email address
   • Username
   • Password
     Remember to save your username and password in a safe place so you don't forget them the next time you log in.
4. Check the box to indicate you are not a robot.
5. Click the Submit button.
6. Follow the link to activate your account.
7. Check your email for a message from SAW.
   • Click on the confirmation link, then close the account-activated browser window that opens and return to your original window.
   • Follow the instructions on the screen to finish creating your account.
8. Watch for your code. After you log in to SAW, you will be prompted to add multifactor authentication (MFA). Select how you'd like to receive a code. The system will send you a code.
9. Enter the code and click Submit.
10. You will be sent back to Benefits 24/7. Follow the steps under "Log in to Benefits 24/7."

Log in to Benefits 24/7

1. Enter your:
   • Last name
   • Date of birth
   • Last four digits of your Social Security number
2. Click Verify my information.
   • If you have logged in to Benefits 24/7 before: You'll be directed to your dashboard.
   • If this is your first log in: After you click Verify my information, select your security questions and add answers. You will be directed to your dashboard.

Help with my login

Will my PEBB My Account login work for Benefits 24/7?

No. After creating a SAW account, or signing in with your existing SAW username and password, you will need to create a Benefits 24/7 account.

Your enrollment information will transfer from PEBB My Account to Benefits 24/7.

Once you have logged in to Benefits 24/7, you will be able to see your enrollment information.

I forgot my security question answers

• Employees: Contact your payroll or benefits office for help or call 1-866-335-0043.

• Retirees and continuation coverage subscribers: Send us a secure message or call 1866-335-0043.

I forgot my SAW username

Log in to Benefits 24/7. You will be redirected to SAW. Click on Forgot username. Enter your email address and your username will be emailed to you.

I have successfully logged in before, but now I am not recognized by Benefits 24/7.

Verify you logged in with the same SAW account (email address) you used before.

If using a different SAW account than used previously to log in to Benefits 24/7, re-enter your last name, last four digits of your Social Security number and your date of birth.

You will be prompted to answer three security questions you answered when you first accessed Benefits 24/7.

I logged in through SAW, but received a message "No records were found matching the information provided."

Please verify with your payroll or benefits office or the PEBB or SEBB programs that:

1. You are eligible for benefits, and you are reported as eligible in Benefits 24/7.
2. Your last name, date of birth, and last four digits of your Social Security number match what your administrator entered into Benefits 24/7.

Who do I contact for help?

• For help with your SAW account: Visit SecureAccess Washington (SAW).
• For help with logging in to your Benefits 24/7 account: Call 1-866-335-0043.

How do I enroll when newly eligible?

Retirees

After you log in to Benefits 24/7, select the "Retiree/continuation coverage" option from your dashboard.

Then, select the request type: Retiree enrollment/deferral. Select “Create request.”

1. Select how you will pay for your retiree insurance coverage.
2. Enter your contact information, Medicare enrollment information, which coverage you would like to enroll in or defer your coverage, and attest to the premium surcharges.
3. Add your dependents.
   Enter your dependents’ information, choose which coverage to enroll them in and attest to premium surcharges.
4. Choose your medical and dental plans.
5. Verify your dependents.
   If you are not eligible for Medicare Part A and Part B, or are enrolling a state-registered domestic partner, upload documents to prove your dependents are eligible before we will enroll them. Review the list of acceptable documents.
6. Download a copy of your form.
7. Submit your request.
8. You can track the status of your application under the Retiree/continuation coverage option.

Visit How do I enroll? or How do I defer? for more information

Public employees

Once you log in to Benefits 24/7, you can follow the step-by-step tool at the top of the page to guide you through the enrollment process. The five steps are:

1. Add your dependents
   • Enter your dependents’ information. If you are not adding dependents, you can skip to step 3.
2. Verify your dependents
   HCA may audit dependent enrollment. Please make sure to keep the documents you submit.
   • Upload documents from your computer or mobile device to verify your dependents’ eligibility. Review the list of acceptable documents (like a birth or marriage certificate, or recent tax return). After you upload your documents, they must be verified by your payroll or benefits office before your dependents can enroll under your coverage.
   • If you are unable to upload documents, you can provide paper documents to your payroll or benefits office.
3. Select your plans
   • Check the box next to the medical and dental plans you want for you and any dependents you want to enroll.
   • If you have other employer-based medical coverage, TRICARE, or Medicare, you can waive PEBB medical coverage.
4. Attest to the premium surcharges
   • Answer a series of questions to determine whether you will be charged the $25 tobacco use premium surcharges and, if applicable, the $50 spouse or state-registered domestic partner coverage premium surcharge in addition to your monthly medical premium.
5. Review and consider supplemental benefits: If your employer offers these coverages
   • Employee-paid long-term disability insurance
   • Supplemental life and AD&D insurance
   • Medical FSA, Limited Purpose FSA, and DCAP
   • SmartHealth wellness program

School employees

Once you log in to Benefits 24/7, you can follow the step-by-step tool at the top of the page to guide you through the enrollment process. The five steps are:

1. Add your dependents
   • Enter your dependents’ information. If you are not adding dependents, you can skip to step 3.
2. Verify your dependents
   HCA may audit dependent enrollment. Please make sure to keep the documents you submit.
   • Upload documents from your computer or mobile device to verify your dependents’ eligibility. Review the list of acceptable documents (like a birth or marriage certificate, or recent tax return). After you upload your documents, they must be verified by your payroll or benefits office before your dependents can enroll under your coverage.
   • If you are unable to upload documents, you can provide paper documents to your payroll or benefits office.
3. Select your plans
   • Checking the box next to the medical and dental plans you want for you and any dependents you want to enroll.
   • If you have other employer-based medical coverage, TRICARE, or Medicare, you can waive SEBB medical coverage.
4. Attest to the premium surcharges
   • Answer a series of on-screen questions to determine whether you will be charged the $25 tobacco use premium surcharges and, if applicable, the $50 spouse or state-registered domestic partner coverage premium surcharge in addition to your monthly medical premium.
5. Review and consider supplemental benefits: If your employer offers these coverages
   • Employee-paid long-term disability insurance
   • Supplemental life and AD&D insurance
   • Medical FSA, Limited Purpose FSA, and DCAP
   • SmartHealth wellness program

Continuation coverage subscribers

After you log in to Benefits 24/7, select the "Retiree/continuation coverage" option from your dashboard.

Then, select the request type either: COBRA or Unpaid Leave. Select “Create request.”

1. Select how you will pay for your continuation coverage.
2. Enter your contact information, Medicare enrollment information, which coverage you would like to enroll in, and attest to the premium surcharges.
3. Add your dependents.
   Enter your dependents’ information, choose which coverage to enroll them in and attest to premium surcharges.
4. Choose your medical, dental, and vision (SEBB only) plans.
5. Verify your dependents.
   If you are not eligible for Medicare Part A and Part B, or are enrolling a state-registered domestic partner, upload documents to prove your dependents are eligible before we will enroll them.
6. Download a copy of your form.
7. Submit your request.
8. You can track the status of your application under the Retiree/continuation coverage option.

Sign up for email subscription service

You can sign up to have many of the PEBB and SEBB Program's general mailings, like newsletters, sent to you by email.

How to sign up

1. Log in to Benefits 24/7.
2. Select Profile, then Contact information and add your email address.
3. Select the Coverage summary tab in the blue menu bar.
4. Check the checkbox next to "You wish to receive email notifications."

Additional information

• When you provide your email address and check "Yes", you agree to receive selected communications (such as newsletters, reminders, and other general information) from the PEBB or SEBB Program by email. Selecting this option does not include communications your health plan or provider mails to you. We will not share your email address with any PEBB or SEBB health plan or insurance vendor. Your personal email address will not be provided in public disclosure requests.
• You can unsubscribe at any time at no charge. To do so, follow the instructions above and uncheck the subscription box. If you unsubscribe, the PEBB and SEBB Program will remove your email address from the email subscription service and mail printed communications to your address on file.
• The PEBB and SEBB Programs may continue to send some communications to you by mail, including those required by rules or laws.