Call UMP Customer Service at 1-800-628-3481 (TRS: 711) or refer to your plan’s certificate of coverage for more information.
Out-of-area (within U.S.)
UMP has nationwide coverage, which means you can get coverage anywhere while you travel within the U.S. However, a few benefits are covered at the network rate, regardless of network status:
- Emergency care.
- Urgent care at Regence BlueShield preferred providers (network providers for UMP Plus) and Blue Cross and Blue Shield plan providers.
Out-of-network providers for covered services are paid at the out-of-network rate.
UMP Plus members: The Plus plans are for services inside Washington State. If you travel outside of the state and have a medical emergency, the plan with cover at the same rate. For non-emergent services, the plan with pay 50% of the allowed amount after deductible as there are no in-network providers outside of Washington State.
Outside U.S.
Call Blue Cross Blue Shield Global Core Service Center at 1-800-810-2583 or call collect at 1-804-673-1177 to find providers outside the U.S. You can also use the online provider search tool on the Blue Cross Blue Shield Global Core website.
UMP has worldwide coverage so you can get coverage anywhere while you travel outside of the U.S. However, a few benefits are covered at the network rate, regardless of network status:
- Emergency care.
- Urgent care at Regence BlueShield preferred providers (network providers for UMP Plus) and Blue Cross and Blue Shield plan providers.
Out-of-network providers for covered services are paid at the out-of-network rate.
UMP Plus members: The Plus plans are for services inside Washington State. If you travel outside of the state and have a medical emergency, the plan with cover at the same rate. For non-emergent services, the plan with pay 50% of the allowed amount after deductible as there are no in-network providers outside of Washington State.
Prescription drugs
Ask for an early refill or extra supply of prescription drugs up to 2 weeks before your departure. To request a travel override, call ArrayRx Customer Service at 1-888-361-1611 (TRS: 711).
A maximum of two travel override requests per year are allowed (includes travel within or outside U.S.). Benefits are limited to prescription drugs approved by the U.S. Food and Drug Administration (FDA) for use in the U.S. You will pay applicable charges (deductible and coinsurance) for each extra supply received.
Travel immunizations are not covered.
Out-of-area (Within U.S.)
Request up to a 90-day supply per prescription (or as allowed under that prescription). You may access network pharmacies across the U.S.
Outside U.S.
Request up to a six-month supply (or as allowed under that prescription). You may purchase prescription drugs worldwide. You will pay the difference between the allowed amount and what the pharmacy charges, and it will not apply to your prescription drug deductible or prescription drug out-of-pocket limit for prescriptions purchased outside the U.S. because there are no international pharmacies in the network.