Contact us

Find information on who to contact for a variety of inquires as a member of the Public Employees Benefits Board (PEBB) Program or School Employees Benefits Board (SEBB) Program. 

On this page

For questions about benefits

If you have questions about ID cards, copayments, providers, or plan complaints, contact your plan:

For questions about paying for benefits

For detailed information on how to pay for your benefits, visit the following webpages:

For general questions

If you have questions about eligibility, enrollment, or dependents, or need to update your personal information or change your address:

Employees (general questions)

Contact your payroll or benefits office.

Retirees/Continuation coverage subscribers (general questions)

PEBB Benefits Services

Phone: 1-800-200-1004 (toll-free)
TRS: 711 through Washington Relay.
Phone line hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Is this phone line for me?

This phone line is for PEBB retirees, PEBB employees about to retire, and PEBB Continuation Coverage subscribers ONLY. If you are an employee, you MUST contact your payroll or benefits office.

Note: Other business activities may result in phones being unavailable at times during business hours.

If you experience longer-than-average wait times:

  1. Send us a secure message and submit your forms through HCA Support, a secure website that allows you to log into your own account to communicate with us. You will need to set up a SecureAccess Washington (SAW) account to use this option.
    • Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using HCA Support we can ensure that your data is protected. We realize this is an additional step and inconvenient, but your security is our greatest concern.
  2. Visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98501

Note: The PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis.

How to change your address

Employees (address change)

Contact your payroll or benefits office.

Retirees/Continuation coverage subscribers (address change)

If you are moving within your plan's service area

There are several ways to inform the PEBB Program of your address change:

  • Send us a secure message through HCA Support, a secure website where you can log into your own account to communicate with us. You will need to set up a SecureAccess Washington (SAW) account to use this option.
  • Call 1-800-200-1004 Monday through Friday, 8 a.m. to 4:30 p.m.
  • Fax a letter with your name and new address to 360-725-0771.
  • Mail us your new address to:
    Health Care Authority
    PEBB Program
    PO Box 42684
    Olympia, WA 98504-2684

If you are moving out of your plan's service area

You must submit the appropriate election/change form for your situation:

How to report a loved one passed away

Who you contact depends on your situation. Visit How do I notify PEBB that my loved one has passed away? or How do I notify SEBB that my loved one has passed away?

Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501
Printable map and directions

Lobby hours: Monday through Friday, 8 a.m. to 4 p.m.
Note: The PEBB and SEBB Programs do not take appointments. Visitors are seen on a first-come, first-served basis.

Mailing addresses

PEBB Program

Health Care Authority
PEBB Program
PO Box 42684
Olympia, WA 98504-2684

SEBB Program

Health Care Authority
SEBB Program
PO Box 42720
Olympia, WA 98504-2720

Sign up for email subscription service

You can sign up to have many of the PEBB and SEBB Program's general mailings, like newsletters, sent to you by email.

How to sign up

  1. Log in to Benefits 24/7.
  2. Select Profile, then Contact information and add your email address.
  3. Check the checkbox next to "You wish to receive email notifications."

Additional information

  • When you provide your email address and check "Yes", you agree to receive selected communications (such as newsletters, reminders, and other general information) from the PEBB or SEBB Program by email. Selecting this option does not include communications your health plan or provider mails to you. We will not share your email address with any PEBB or SEBB health plan or insurance vendor. Your personal email address will not be provided in public disclosure requests.
  • You can unsubscribe at any time at no charge. To do so, follow the instructions above and uncheck the subscription box. If you unsubscribe, the PEBB and SEBB Program will remove your email address from the email subscription service and mail printed communications to your address on file.
  • The PEBB and SEBB Programs may continue to send some communications to you by mail, including those required by rules or laws.

Contact the PEB and SEB Boards

The PEB and SEB Boards set eligibility requirements, approves premiums for medical, dental, and vision plans, and approve the plans that provide health benefits to more than 350,000 public employees, school employees, and retirees