PAY1 insurance system
Access PAY1 insurance system manuals and related resources for benefits administrators (BAs).
If Outreach and Training enters enrollment in the insurance system for your organization, see the PEBB Processes and Procedures manual.
Benefits 24/7 online enrollment system coming January 2024
HCA is introducing a new online enrollment system called Benefits 24/7. This modernized web-based enrollment system will have a new look and expanded capabilities, providing self-service options for members, and will be used by benefits administrators (BAs) in place of the Pay1 system. Learn more about administering PEBB in Benefits 24/7.
On this page
Manuals
For higher education and medical-only employer groups
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Introduction to the PAY1 System |
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Enroll, Waive, Plan Changes, Dual Enrollment |
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Termination, Reinstatement, and Transfers |
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| Pay1 access and password assistance | Instructions to request PAY1 access or request to reset passwords for all PAY1 users. |
For state agencies and full-benefits employer groups
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Introduction to the PAY1 System |
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Enroll, Waive, Plan Changes, and Dual Enrollment |
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Life and Long-Term Disability Insurance
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Termination, Reinstatement, and Transfers |
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| Updating salaries for LTD in PAY1 | For employer groups only (not state agencies) |
| Pay1 access and password assistance | Instructions to request PAY1 access or request to reset passwords for all PAY1 users. |
PAY1 codes and fields
- Medical and dental plan codes
- Enrollment and termination reason codes
- Life insurance fields on A.41 screen
- Codes for all countries
First working day of month/effective date
Termination of coverage/rescission dates
- Lower limit calendar
- PEBB Policy 19-1A: Termination due to loss of eligibility or enrollment error
State share and invoicing schedules
See the accounting manuals for the current year's invoicing/billing dates and other accounting-related guidance. The accounting manual for state agencies also contains the state share cutoff dates.