Apple Health phone lines down Thursday, April 18
The Apple Health customer service phone lines will be down Thursday, April 18, from 11:30 a.m. to 2:30 p.m. We apologize for the inconvenience. View other ways to contact Apple Health.
The Apple Health customer service phone lines will be down Thursday, April 18, from 11:30 a.m. to 2:30 p.m. We apologize for the inconvenience. View other ways to contact Apple Health.
To explain what the agency considers when denying an application.
Effective November 3, 2019.
This is a reprint of the official rule as published by the Office of the Code Reviser. If there are previous versions of this rule, they can be found using the Legislative Search page.
If the applicant provides only part of the information we need per the timelines in WAC 182-503-0060, take the following actions:
Note: When partial information is submitted during a reconsideration period, do not pend for additional information. If the applicant is not eligible based on the information provided, the original denial still stands.
Example: We request verification of income and residency due by 5/15/19. This is not provided, and we send a denial letter on 5/20/19. Applicant then provides the residency and income verification on 5/30/19. This is within 30 days of the denial, and is sufficient to determine eligibility. We approve coverage from the appropriate date.
Example: Same as above, but the applicant provides only the income verification. This information shows the person to be over the program’s income standard. We send a new denial letter to the person advising of the change in denial reason.
Example: Same as above, but the applicant provides only the residency verification. We cannot determine eligibility without the income information. We send a letter to the person advising that we received the partial information, but the denial from 5/20/19 stands as we still do not have the income verification we require.
For ACES processing details, visit the ACES Information Center in ACES online.