Administering PEBB in Benefits 24/7

Navigating to Benefits 24/7

To access Benefits 24/7 BAs and employees can visit benefits247.hca.wa.gov. For quick and convenient access, save the URL as a bookmark or favorite in your browser (Google Chrome is the preferred/recommended browser), or select any of the links to Benefits 24/7 that are located on the HCA and PEBB BA websites. 

Logging in to Benefits 24/7

After navigating to the Benefits 24/7 login webpage, BAs will select between two login options:

• Subscriber / Benefits administrator login: Log in to Benefits 24/7 
  • Use this log in option if you are a BA who works for a PEBB employer group such as a city, county, or water district, an institution of higher education, or a state agency that does not use Active Directory. You will then be redirected to the SecureAccess Washington (SAW) login page.
• HCA Admin / PEBB benefits administrator: Log in here 
  • Use this log in if you are a BA who works for a state agency, and you log into your work computer using Active Directory.

Note: BAs may need to have two logins for Benefits 24/7. BAs who are eligible for PEBB benefits will need to have a separate login (using your personal email address) for Benefits 24/7 to access and manage your benefits as an employee.

Review the login user guide for assistance with logging in to Benefits 24/7.

Benefits 24/7 manuals

Chapter 1: Introduction to Benefits 24/7

• In Chapter 1 you'll find descriptions of common terms related to accounting and eligibility, instructions for how to log into Benefits 24/7, and an overview of the Administrative Dashboard located within the Benefits 24/7 system. 

Chapter 2: Managing Benefits 24/7

• In Chapter 2 you'll learn about how benefits administrator access is managed in Benefits 24/7, how to locate reports and files, where to find subscriber enrollment history, and how to troubleshoot employee access to Benefits 24/7.

Chapter 3: Managing employee accounts

• In Chapter 3 you'll learn about employee enrollment in Benefits 24/7, including how to manually add a new employee, what to do if you encounter dual enrollment, how to process dependent verification and special open enrollment (SOE) requests, and making changes to an employee's account. You'll also find information about transfers, terminations, reinstatements, and correcting errors. 

What training is available to BAs?

The following Benefits 24/7 training resources are available to BAs:

Instructional videos

• Instructional videos are available on the Training materials and recordings webpage.
• These videos serve as the primary training for administering benefits in the new program and are designed to assist BAs with navigating the Benefits 24/7 training environment. 
• These videos provide step by step instructions on the processes that BAs will complete in the new system.
• It is recommended that BAs watch the series of instructional videos prior to working in the Benefits 24/7 training environment.

Recorded webinar sessions

• Prior to the launch, the O&T unit delivered a series of webinars that reviewed the instructional videos and addressed questions submitted by attendees. There were four sessions for each employer type: 1) State agencies and institutions of higher education, and 2) Employer groups.
• Recordings of the webinar sessions can be found on the Training material and recordings webpage.

Visit the Training schedule webpage to review any upcoming training opportunities.

Benefits 24/7 training environment

A training environment (benefits247train.hca.wa.gov) is available and designed for BAs to get hands-on experience in the system at their convenience. The training environment does not contain current employee data and is not an exact replica of how Benefits 24/7 appears and functions. 

Request access to the training environment

Access to the training environment is managed by the HCA. To request access to the training environment, please send an HCA Support ticket using the “Request Training” category. Be sure to include the following in the ticket:

• Your first and last name
• Agency name and agency/subagency number
• Your work email address
• The access role you wish to have while working in the training environment.

Once HCA receives your HCA Support ticket, we will grant you access to the training environment.

BAs who have Admin access in the training environment are able to add, update, or remove the Edit and Read Only access roles in the training environment, just as Admins are able to in Benefits 24/7.

Logging into the training environment

Review the login user guide for assistance with logging in to the training environment.

If you're unable to log in to the training environment please contact Outreach and Training (O&T) by sending an HCA Support ticket, using the "Request Training" category.

Where can employees find information about Benefits 24/7?

Employees can find information about Benefits 24/7 on the Help with Benefits 24/7 webpage. 

What's new with Benefits 24/7?

Benefits administrators

Benefits 24/7 provides a more user-friendly application with expanded functionality. Specifically, Benefits 24/7 allows:

• Benefits administrators (BAs) to manage all enrollment elections of their employees’ accounts in Benefits 24/7 instead of using PAY1.
• BAs of all employers to key their employees’ data.
• BAs to verify dependent eligibility using verification documents that have been uploaded to Benefits 24/7 or provided as a paper copy by their employees.  
• Employers to manage access to Benefits 24/7 for their BAs.
• View employee’s enrollment history including, enrollments, special open enrollment (SOE) requests, attestations, documents, dependent details, and login history.
• Access through SecureAccess Washington (SAW).

Employees

Employees can use Benefits 24/7 to:

• Make medical and dental plan choices during initial 31-day eligibility period, and during annual open enrollment.
• Waive medical coverage during initial 31-day eligibility period and during annual open enrollment.
• Request to enroll in or defer PEBB retiree coverage.
• Request to enroll in PEBB continuation coverage. 
• Submit SOE requests. 
• Add or remove dependents during open enrollment and manage their enrollment throughout the year. 
• Upload documents to prove dependent eligibility.
• Make long-term disability insurance elections. 
• Use links to visit vendors’ websites for supplemental benefits (life and AD&D insurance, Flexible Spending Arrangements (FSAs), and Dependent Care Assistance Program (DCAP). Note: FSAs and DCAP are only available to state agency and higher education employees.