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Administering SEBB in Benefits 24/7
Benefits 24/7 is an online enrollment system that is used by both employees and benefits administrators (BAs) to manage SEBB Program benefits. The system integrates online accounts from the School Employees Benefits Board (SEBB) and Public Employees Benefits Board (PEBB) Programs into one platform. While Benefits 24/7 is the enrollment system, PAY1 is the HCA Accounting system of record.
Benefits 24/7 launched in January 2024.
On this page
Manage SEBB benefits
Navigating to Benefits 24/7
To access Benefits 24/7, BAs and employees can visit benefits247.hca.wa.gov. For quick and convenient access, save the URL as a bookmark or favorite in your browser (Google Chrome is the preferred/recommended browser), or select any of the links to Benefits 24/7, which will be provided on the HCA and SEBB BA websites.
Logging in to Benefits 24/7
After navigating to Benefits 24/7, both BAs and employees will select the "Log in to Benefits 24/7" button under "Subscriber/Benefits administrator login". You will then be redirected to the SecureAccess Washington (SAW) login page. For login instructions, review chapter 1 of the Benefits 24/7 manual.
BAs may need to have two logins for Benefits 24/7.
BAs who are eligible for SEBB benefits will need to have a separate login (using your personal email address) for Benefits 24/7 to access and manage your benefits as an employee.
Benefits 24/7 manuals
Chapter 1: Introduction to Benefits 24/7
- In Chapter 1 you'll find descriptions of common terms related to accounting and eligibility, instructions for how to log into Benefits 24/7, and an overview of the Administrative Dashboard located within the Benefits 24/7 system.
Chapter 2: Managing Benefits 24/7
- In Chapter 2 you'll learn about how benefits administrator access is managed in Benefits 24/7, how to locate reports and files, where to find subscriber enrollment history, and how to troubleshoot employee access to Benefits 24/7.
Chapter 3: Managing employee accounts
- In Chapter 3 you'll learn about employee enrollment in Benefits 24/7, including how to manually add a new employee, what to do if you encounter dual enrollment, how to process dependent verification and special open enrollment (SOE) requests, and making changes to an employee's account. You'll also find information about transfers, terminations, reinstatements, and correcting errors.
What training is available to BAs?
Trainings are available on the Training materials and recordings webpage. Visit the Training schedule webpage to review any upcoming training opportunities.
Where can employees find information about Benefits 24/7?
Employees can find information about Benefits 24/7 on the Help with Benefits 24/7 webpage.
What's new with Benefits 24/7?
Benefits administrators
New functionality includes the ability for BAs to:
- Report the first day of school easier.
- View employee’s enrollment history including, enrollments, special open enrollment requests, attestations, documents, dependent details, and login history.
- View wellness program participants.
Employees
School employees can use Benefits 24/7 to:
- Request to enroll in or defer PEBB retiree coverage.
- Request to enroll in SEBB Continuation Coverage.
Contact
Have a question about Benefits 24/7? Send us a message through HCA Support.