When navigating in the ProviderOne Provider portal some providers are receiving error messages when attempting to select certain hyperlinks, or when attempting to submit a claim.

The error message received can be one of many:

• A blank screen with a close button in the upper left corner
• A warning message at the top of page: 'The service code or modifier submitted is invalid'

All error messages may not be identified yet. These error messages may not be a ProviderOne issue. Many times, this indicates the Provider needs to allow the ProviderOne URL to their allowed sites under pop-ups and redirects in their browser settings. 

Instructions to provide for the provider

Open your browser, Google Chrome, MS Edge, etc.

If using edge:

1. Go to settings.
2. On the left side of the screen, select ‘Cookies and site permissions’.
3. Under All Permissions, select ‘Pop-ups and redirects’.
4. Go to Allow.
   • Check if the ProviderOne URL https://www.waproviderone.org is listed.
5. If no, then select ‘ADD’.
6. Type in https://www.waproviderone.org.
   • (IMPORTANT: Make sure that the URL does not contain any typos, extra spaces, or extra characters.)
7. Close the browser and restart.

If using chrome:

1. Go to settings.
2. On the left side of the screen, select ‘Privacy and security’.
3. Under Privacy and Security select ‘Site settings’.
4. Select ‘Pop-ups and redirects’.
5. Go to Allow.
   • Check if the ProviderOne URL https://www.waproviderone.org is listed.
6. If no, then select ‘ADD’.
7. Type in https://www.waproviderone.org.
   • (IMPORTANT: Make sure that the URL does not contain any typos, extra spaces, or extra characters.)
8. Close the browser and restart.

If this does not fix the issue, the provider or staff can submit a ticket to MMIS. This will create a ticket for the ProviderOne Operations team to resolve.

The popup blocker will prevent the providers from submitting their claims to the ProviderOne system.